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Please read this statement carefully before you commence this e-commerce

At PromiseShop, you can purchase spare parts for PROMISE hardware models and legacy PROMISE systems that are no longer listed on websites of our channel partners.

Due to popular demand, PromiseShop will continue to provide these items to our loyal customers.

To ensure our customers receive premium quality and service for each purchase:

  • 1. We will confirm the status of the order with you, and we will also contact you if there is any shortage in supply for the item purchased.
  • 2. All the items purchased in PromiseShop come with a warranty period of 6 months, and Promise will provide hardware repair or replacement service. Promise EOSL, means that the specific products have reached the end of its useful lifespan and Promise is no longer to provide support including hardware compatibility, new software/firmware version, bug fix and security patches. Promise will recommend doing the product refresh to the latest generation of Promise products.
  • 3. We accept order return within 30 days upon the delivery of the shipment. For any defective units, we provide RMA service to help diagnose and resolve the problems with your units.
  • 4. Return and refund policy
    • 4.1 Return and Refund Policy on Regular Purchases:

      If you are not satisfied with PROMISE product, you may return it within 14 days for a full refund for purchase price over USD 150, pending validation. And the shipping label to be offered for returning item with purchase price over US 150. You may apply the refund via shopcart@promise.com, however if the purchase price is less than USD 150, you are responsible for the shipping cost when you return the item to PROMISE warehouse; after PROMISE checks the item to confirm the complaint is valid, PROMISE will refund your purchase within 5 – 10 working days. The refund will be paid back through PayPal.

    • 4.2 Refurbished Item Return Policy:

      ALL refurbished product sales are FINAL. Products that are verified as defective can be returned for REPLACEMENT ONLY. We do not accept returns of refurbished products for credit or refund.

  • 5. We reserve the ultimate right to fulfill our order in the case of contingency.

Thank you once again for your loyal support. We hope you enjoy shopping at PromiseShop.

Have a question? Feel free to write to us at: shopcart@promise.com